Return policy

1. Return & Exchange Policy

At DUTech, we stand behind the quality of our technology products. If you are not satisfied with your purchase, we offer a clear return and exchange process.

  • 7-Day One-to-One Exchange: If a product has a confirmed manufacturer defect, we offer a direct exchange for a new unit within 7 days of delivery.

  • Change of Mind Returns: Products can be returned within 7 days if they are unopened and still sealed in their original manufacturer’s packaging. A restocking fee may apply.

  • Eligibility Conditions:

    • The item must be in the same condition that you received it.

    • Original packaging, manuals, cables, and all promotional gifts must be included.

    • Proof of purchase (invoice or order number) is mandatory.

  • Non-Returnable Items: Digital software, opened headphones/earbuds (for hygiene reasons), and items with physical damage caused by the user.

  • How to Initiate: Contact our support team at support@dutech.store with your order ID and a brief video/photo of the issue.

2. Privacy Policy

Your privacy is a priority at DUTech. We ensure that your personal data is handled securely and transparently.

  • Data Collection: We collect information such as your name, contact details, shipping address, and payment information during checkout.

  • Purpose of Use: This data is used exclusively to fulfill your orders, provide technical support for your gadgets, and send opt-in newsletters regarding new tech arrivals.

  • Security Standards: We utilize SSL encryption to protect all online transactions. We never sell your personal data to third-party advertisers.

  • Cookies: Our website uses cookies to remember your preferences and optimize the performance of the store on your device.

3. Purchase & Shipping Policy

We strive to make the buying process for technology as smooth as possible, from clicking "Buy" to unboxing.

  • Order Verification: For high-value items like laptops or custom PC components, our team may call you to verify technical compatibility before shipping.

  • Payment Options:

    • Cash on Delivery (COD): Available for most regions.

    • Bank Transfer: Fast and secure with digital confirmation.

    • Credit/Debit Cards: Processed via secure payment gateways.

  • Shipping & Handling:

    • Processing Time: Orders are typically processed within 24 hours.

    • Delivery: 1–2 business days for urban areas; 3–5 days for other provinces.

  • Inspection Policy: We encourage a "Check-before-Pay" policy. Customers should inspect the external seal and package integrity before signing the delivery receipt.

4. Warranty Policy

Every tech product purchased at dutech.store is backed by a commitment to long-term reliability.

  • Manufacturer Warranty: All hardware (Laptops, GPUs, Monitors, etc.) is covered by the official manufacturer's warranty periods (typically 12–36 months).

  • DUTech Support Guarantee: Beyond the hardware warranty, our team provides lifetime remote technical support for any software issues or driver updates related to products bought from us.

  • Warranty Voidance: The warranty does not cover issues caused by unauthorized repairs, water damage, or overclocking beyond manufacturer specifications.